What Documents Are Required for Verification
Before you can withdraw your winnings, Zoccer-casino requires you to verify your identity. You need to upload a valid government-issued ID (passport, driver’s license, or national ID card), a proof of address such as a utility bill or bank statement issued within the last three months, and if you used a card or e-wallet, a proof of payment method. All documents must be clear, in colour, and show your full name exactly as on your account. Blurry images are the most common reason for rejection, so take a sharp photo or use a scanner.
Exact Format and File Size Rules
The Zoccer-casino system accepts only PDF, JPEG, and PNG files. Each file must be no larger than 10 MB. If you try to upload TIFF, BMP, or a Word document, the upload will fail. Additionally, very large image dimensions (e.g. 5000×4000 px) can cause the system to timeout or degrade quality. Aim for 1200–1600 pixels on the longest side. Name your file clearly (e.g. “Passport_JohnDoe.pdf”) to speed up processing. Remember: .pdf, .jpg, .jpeg, .png only, max 10 MB per document.
| Document Type | Accepted Formats | Max Size | Common Issue |
|---|---|---|---|
| Proof of Identity | PDF, JPEG, PNG | 10 MB | Blurry hologram or QR code |
| Proof of Address | PDF, JPEG, PNG | 10 MB | Document older than 3 months |
| Proof of Payment | PDF, JPEG, PNG | 10 MB | Full card number visible (must mask middle digits) |
Step-by-Step Upload Process and Typical Timing
- Log into your account and go to the “Verification” or “KYC” section.
- Select the document category (ID, Address, Payment).
- Choose your file – ensure it is under 10 MB and in PDF/JPEG/PNG format.
- Click “Upload” and wait for the green confirmation. Do not close the browser until the upload finishes.
- You will receive a confirmation email. Standard review time is 2–4 hours during business hours, up to 24 hours on weekends. If you haven’t heard back after 48 hours, contact live chat.
If your documents are rejected, the reason will be stated (e.g. “file too large” or “document expired”). Correct the issue and re‑upload. Most players pass verification on the first try when they follow the rules.
Common Rejection Causes and Solutions
One frequent issue is the system saying “format not supported” even when you used JPEG. This happens when the file extension is wrong – for instance, a .jpg that is actually a .bmp. Check the actual file type via Properties (Windows) or Get Info (Mac). Another problem is file size exactly 10 MB but the upload fails because the real limit is slightly lower; keep files under 9 MB to be safe. For address proof, the document must be dated within the last three months. Older bills will be rejected. Payment method screenshots must show only the last four digits of the card or the e‑wallet email, never the full number. Crop carefully.
If you still have trouble, visit the official upload portal at https://zoccer-casino.eu.com/ for guidance or contact support.
After Verification: Withdrawals, Limits and Bonuses
Once verified, you can withdraw using your deposit method. Visa and Mastercard withdrawals take 1–3 business days, with a €20 minimum and €5,000 maximum per transaction. E‑wallets like Skrill and Neteller are usually processed within 24 hours, with a €10 minimum and €10,000 maximum. Bank transfers take 3–7 business days. Always check your account for exact limits. The **Zoccer-casino casino** also offers a welcome package: start with a **Zoccer-casino no deposit** bonus just for signing up, then claim a 100% **Zoccer-casino bonus** on your first deposit. Use the **Zoccer-casino promo code** ‘WELCOME100’ during deposit to unlock 50 **Zoccer-casino free spins** on Starburst. All bonus winnings require 35x wagering before withdrawal.
- Zoccer-casino free spins – credited automatically after deposit, winnings capped at €50 until wagering is met.
- Zoccer-casino bonus – 100% match up to €200, applicable to slots (wagering 35x).
- RTP – typical slot RTPs at Zoccer-casino range from 96% to 97% (e.g. Book of Dead 96.21%, Starburst 96.09%).
